Orders Policies
📦 Returns & Refunds
If you're not satisfied with your purchase, you may return eligible items within 14 days of delivery for a refund, exchange, or reprint (extra fee may apply for design reprints).
Return Conditions
- Item must be unused, undamaged, and in original packaging
- You must request return authorization before sending the item back
- Return shipping costs are the customer's responsibility (unless item is faulty)
- Custom case designs are non-returnable unless damaged — but we can reprint or replace the design for an extra fee
Refund Process
Once we receive and inspect the returned item, we will process your refund within 5–10 business days. You will be notified via email.
To initiate a return, please email us at support@nanayoki.com.
🚚 Shipping Information
We ship across the UK and selected EU countries. International options will expand soon. Orders are prepared based on type: builds, parts, or case designs.
Shipping Options
- 📦 Standard Build & Delivery — 14–21 days • Parts sourced, assembled, tested & shipped
- ⚡ Priority Build & Delivery — 7–10 days • Faster build queue + tracked courier (+£49.99)
- 🚀 Express Build (Limited Slots) — 5–7 days • Rush sourcing, weekend build, fastest courier (+£79.99)
- 🚚 Parts Delivery — 1–3 days • In-stock parts only, tracked courier
- 🎨 Case Design Production & Delivery — 1 week (7 days) • Custom design print/finish + delivery
Tracking & Updates
You will receive an email with your tracking number as soon as your order is dispatched. Build orders also receive updates when assembly and testing are completed.
Delivery Issues
If your item arrives damaged, delayed, or missing, contact us immediately with your order number and photos (if applicable). We’ll resolve it quickly with a repair, replacement, or reprint if needed.